Refund & Cancellation Policy

When we issue a refund

Because this is a digital product delivered immediately by download link, sales are final once that link is issued, except in the case of a genuine problem with delivery, for example a corrupted or incomplete file, or the wrong edition. If that happens, email icrni.work@gmail.com within 7 days of your purchase with your order reference and a description of the problem, and we'll fix it or issue a full refund.

We don't offer refunds for “changed my mind” once the file has been delivered.

Your statutory right of withdrawal (EU/EEA customers)

As a digital product delivered immediately on purchase, this order falls under the digital-content exception to the EU's 14-day right of withdrawal (Directive 2011/83/EU): that right ends once delivery has begun, because you expressly asked for immediate delivery and acknowledged that you'd lose the right of withdrawal, a consent step included in checkout. This is separate from, and doesn't reduce, our own defect policy above.

How refunds are processed

Refunds are issued by Paddle.com Market Limited, our payment processor and Merchant of Record, back to your original payment method. Processing times depend on your bank or card issuer.

What happens to your access

Once a refund is approved, your download link is deactivated automatically.